Last updated: 5 October 2026

Lancaster Growth Partners (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or use our services.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Your name
• Business or Med Spa name
• Email address
• Telephone number
• Information submitted through our contact or enquiry forms
• Information you provide when booking a call
• Communications between you and Lancaster Growth Partners
• Information relating to your business, marketing needs or enquiries

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, website usage and cookie data.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and communicate with you
• Arrange and manage introductory or strategy calls
• Provide our services
• Understand your business needs and determine how we may be able to help
• Follow up on enquiries
• Send service-related communications
• Send marketing communications where you have consented or where otherwise permitted by applicable law
• Improve our website, marketing and services
• Maintain appropriate business and administrative records
• Comply with legal and regulatory requirements

Where UK data protection law applies, we process personal information on an appropriate lawful basis, which may include your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and developing our business.

3. SMS and Text Messaging

Where you specifically opt in to receive text messages from Lancaster Growth Partners, we may send you messages relating to your enquiry, appointments, our services, follow-up communications and, where you have consented, marketing or promotional communications.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. You can reply HELP for assistance.

Consent to receive marketing text messages is voluntary and is not a condition of purchasing our services.

We do not sell, rent or transfer your SMS consent to third parties for their own marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

That final sentence is intentionally included because the current toll-free verification guidance specifically requires that wording where a policy discusses data sharing. Twilio Help

4. Sharing Your Information

We may use trusted third-party service providers to help us operate our business, website, communications, scheduling, customer relationship management, analytics and marketing systems.

These providers may process personal information on our behalf only where reasonably necessary to provide their services.

We may also disclose information where required by law, regulation, court order or another lawful request.

We do not sell your personal information.

5. International Data Transfers

As Lancaster Growth Partners works with businesses and service providers in the UK and internationally, personal information may in some circumstances be processed outside the country in which it was collected.

Where required, we take appropriate steps to ensure that personal information receives an appropriate level of protection.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and meeting legal, accounting or regulatory obligations.

Retention periods may vary depending on the type of information and our relationship with you.

7. Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support analytics and marketing.

Where required by law, non-essential cookies will only be used with your consent.

8. Your Rights

Depending on where you live and the applicable law, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of your information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

If UK data protection law applies, you may also have the right to complain to the UK Information Commissioner's Office (ICO).

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, legal obligations or data practices. The latest version will be published on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we use your personal information, please contact:

Lancaster Growth Partners
Lancaster, United Kingdom
info@lancastergrowthpartners.co.uk
www.lancastergrowthpartners.co.uk/contact-us